BloomBaby Terms & Conditions

Last Updated: 08/07/26

Welcome to BloomBaby. These Terms & Conditions ("Terms") govern your access to and use of our website, products, and services. By accessing our website or placing an order with BloomBaby, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

If you do not agree with any part of these Terms, please refrain from using our website or purchasing our products.

1. About BloomBaby

BloomBaby is an online retailer dedicated to providing authentic baby products, including but not limited to baby nutrition, diapers, baby skincare, feeding accessories, and other baby essentials.

2. Eligibility

By placing an order, you confirm that:

  • You are at least 18 years of age or have permission from a parent or legal guardian.

  • The information you provide is accurate and complete.

  • You are authorised to use the payment method provided.

BloomBaby reserves the right to refuse service or cancel orders where false or misleading information has been provided.

3. Product Information

BloomBaby makes every reasonable effort to ensure that product descriptions, images, specifications, pricing, and availability are accurate.

However:

  • Product images are for illustration purposes only.

  • Manufacturers may update packaging, labels, ingredients, colours, or product designs without prior notice.

  • Such manufacturer updates do not affect the authenticity or quality of the product.

  • Minor variations between website images and the received product shall not be considered defects or grounds for return.

4. Authenticity Commitment

BloomBaby is committed to supplying only genuine products sourced from authorised distributors, manufacturers, or trusted wholesale suppliers.

Customers are encouraged to refer to our Authenticity Guarantee Policy for details regarding authenticity claims.

5. Pricing

All prices displayed are subject to change without prior notice.

BloomBaby reserves the right to:

  • correct pricing errors;

  • modify promotional offers;

  • discontinue products;

  • cancel orders affected by obvious pricing or system errors.

If payment has already been made for a cancelled order, a full refund of the amount paid will be issued.

6. Orders

Submission of an order does not constitute acceptance by BloomBaby.

An order is considered accepted only after payment has been successfully processed and an order confirmation has been issued.

BloomBaby reserves the right to refuse or cancel any order, including but not limited to situations involving:

  • suspected fraudulent activity;

  • suspected unauthorised resale;

  • abuse of promotional offers or discount codes;

  • inaccurate pricing;

  • inventory shortages;

  • payment verification issues;

  • duplicate or suspicious orders.

Where applicable, cancelled orders will be refunded in accordance with our Refund Policy.

7. Payment

Payment must be completed before orders are processed.

BloomBaby reserves the right to suspend or cancel any order where payment cannot be verified.

Customers are responsible for ensuring sufficient funds and accurate payment information.

8. Shipping and Delivery

Delivery times provided are estimates only and are not guaranteed.

BloomBaby is not liable for delays caused by:

  • courier service disruptions;

  • customs clearance;

  • public holidays;

  • severe weather;

  • natural disasters;

  • strikes;

  • governmental actions;

  • other circumstances beyond our reasonable control.

Customers are responsible for providing accurate delivery information.

BloomBaby shall not be responsible for failed deliveries resulting from incorrect addresses, unavailable recipients, or incomplete contact information.

Additional shipping charges may apply if parcels are returned due to customer error.

9. Risk of Loss

Ownership and responsibility for products transfer to the customer upon successful delivery to the shipping address provided, as confirmed by the courier's delivery records.

BloomBaby shall not be liable for parcels that are lost, stolen, or damaged after confirmed delivery.

Customers should ensure that a secure delivery location is available.

10. Order Changes and Cancellation

Orders may only be modified or cancelled before they have been packed or dispatched.

Once an order has been processed for shipment, cancellation or modification is no longer possible.

11. Returns and Refunds

Returns and refunds are governed by BloomBaby's Refund Policy.

BloomBaby reserves the right to decline returns that do not comply with the conditions outlined in the Refund Policy.

12. Product Safety

Customers should always:

  • read all product labels;

  • follow manufacturer instructions;

  • observe age recommendations;

  • supervise children while using products.

BloomBaby shall not be liable for injuries, misuse, allergic reactions, or damages resulting from improper use of products.

Customers should discontinue use immediately if an adverse reaction occurs and seek appropriate medical advice.

13. Customer Responsibilities

Customers agree to:

  • provide accurate personal information;

  • maintain confidentiality of their account credentials;

  • ensure all information submitted is truthful;

  • inspect their order promptly upon delivery;

  • notify BloomBaby within the specified reporting period if any issue arises.

14. Fraud Prevention

To protect our customers and business, BloomBaby reserves the right to investigate claims involving:

  • damaged products;

  • missing items;

  • authenticity concerns;

  • delivery disputes;

  • refund requests.

BloomBaby may request supporting evidence, including but not limited to photographs, videos, order information, packaging, batch numbers, and return of the product for inspection.

Fraudulent claims may result in:

  • refusal of refund or replacement;

  • cancellation of future orders;

  • suspension of customer accounts;

  • reporting to the relevant payment provider or authorities where appropriate.

15. Promotional Offers

Promotions, discount codes, vouchers, and special offers:

  • are subject to availability;

  • cannot be combined unless expressly stated;

  • have no cash value;

  • may be withdrawn or modified at any time.

BloomBaby reserves the right to cancel orders involving misuse or abuse of promotional campaigns.

16. Intellectual Property

All content on the BloomBaby website, including but not limited to:

  • logos;

  • branding;

  • graphics;

  • photographs;

  • product descriptions;

  • text;

  • website design;

is the intellectual property of BloomBaby or its licensors.

No content may be copied, reproduced, distributed, or used without prior written permission.

17. Limitation of Liability

To the maximum extent permitted by applicable law, BloomBaby shall not be liable for any indirect, incidental, consequential, or special damages arising from:

  • use of the website;

  • inability to use the website;

  • delayed deliveries;

  • manufacturer packaging updates;

  • misuse of products;

  • third-party courier services.

Our total liability shall not exceed the purchase price paid for the affected product.

18. Force Majeure

BloomBaby shall not be responsible for failure or delay in performing its obligations where such delay results from circumstances beyond its reasonable control, including but not limited to:

  • natural disasters;

  • pandemics;

  • war;

  • governmental restrictions;

  • labour disputes;

  • transportation disruptions;

  • internet outages;

  • supplier shortages.

19. Privacy

Your personal information is handled in accordance with BloomBaby's Privacy Policy.

By using our website, you consent to the collection and processing of your information as described therein.

20. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Bangladesh.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Bangladesh.

21. Amendments

BloomBaby reserves the right to update or modify these Terms & Conditions at any time without prior notice.

The latest version published on our website shall apply to all future transactions.

Customers are encouraged to review these Terms periodically.

22. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us through the contact information provided on the BloomBaby website or via our official customer support channels.